Account Management
Manage your account, orders, and preferences.
- How do I create an account?Create a JUCE account at https://juce.co.za/account/register, or sign up with Facebook, Go...
- How do I place an order?Visit JUCE's collection, add your chosen products to your bag, then open the bag and selec...
- How do I access my account if I forgot my password?Go to the JUCE login page, select ‘Forgot Password’ and enter your email.
- What should I do if I no longer have access to the email address I used to sign up?Click the “Let’s Chat” bubble at the bottom left of any page to ask JUCE support to change...
- How can I adjust my newsletter subscription settings?Log in to your JUCE dashboard and click Edit near your profile to adjust your newsletter p...
- How do I delete my account?You can’t delete your JUCE account yourself.
- How do I view my past orders?Sign in at https://juce.co.za/account#order to view your past JUCE orders.
- How can I request an invoice for my purchase?Request an invoice through the 24/7 support chat by selecting the “Let’s Chat” bubble at t...
- How do I repeat my previous orders?Log in to your JUCE account, open your past orders at https://juce.co.za/account#order, an...
- How do I keep track of my order status?Track your JUCE order in your account under “Track Order”, or chat to a live chat agent us...
- How do I add items to and manage my wishlist?Click the tiny heart at the top right of a product to add it to your wishlist.
- How do I manage my account information?Manage your JUCE personal details and preferences at juce.co.za/account#profile.
Still stuck?
Tell us what you were looking for. If enough people ask the same thing we write it up, and if it is urgent the chat is the fastest way through.