Orders & Delivery
Placing orders and tracking deliveries.
- Do you offer international shipping?JUCE currently ships only within South Africa and does not offer international delivery.
- How can I keep an eye on my order?Track your JUCE order with the courier waybill, the Track Order option in your account, or...
- My order arrived damaged or incorrect. What next?If your order arrived damaged or incorrect, start JUCE's automated return process at juce....
- Do you have pick-up and drop-off points?Yes. Choose the closest pick-up point at checkout based on your address.
- Where do you ship to?JUCE delivers across South Africa, although delivery times may vary by location.
- Can I make changes to my order after it has been placed?No. Once your order is placed, changes cannot be made.
- What should I do if my parcel hasn’t arrived?If your parcel hasn’t arrived, contact JUCE through Live Chat by selecting the chat bubble...
- What happens if I am not home when a delivery attempt is made?If you are not home, we will send a missed delivery notification and schedule another deli...
- Can I arrange redelivery for a specific time?No. You can't choose a specific redelivery time, but you'll get notifications about the ne...
- How will I know when my parcel is ready for collection at the Pickup Point?We’ll send you an SMS and/or email as soon as your parcel is ready to collect from the Pic...
- How long does it take for my parcel to reach the Pickup Point?Your parcel reaches a Pargo Pickup Point in about three business days after collection.
- When fetching my parcel, what should I carry?Bring your ID and the unique Pargo Code from your parcel-ready notification when collectin...
- What is my Pargo code?Your Pargo code is the unique security code sent by SMS and/or email when your parcel arri...
- Help, I lost my Pargo Code!Find your Pargo Code in your parcel-ready notification.
- What do I do if my parcel isn't found at the nominated Pargo point?Check the collection address in your SMS or email.
- I updated my contact details for a Pargo delivery. What should I do now?If you updated your contact details for a Pargo delivery, message us on Live Chat using th...
- Can someone else collect my parcel for me?Yes. Someone else can collect your parcel if they bring your ID or a copy of it, plus the...
- How long will Pargo hold my parcel for collection?Pargo holds your parcel for 8 days after the SMS or email notification.
- Is there a way to change my Pargo parcel point?No. Once Pargo has your parcel, the collection point cannot be changed.
- How much does delivery cost?Standard delivery costs R75. JUCE members get free delivery when their order exceeds R770.
- What are my delivery options?Choose Door-to-Door home delivery or collect your parcel from a Pickup point.
- How long will my delivery take?Standard delivery takes 3-5 business days, though it can take a little longer for more dis...
- Do I need an account to place an order?No. You can place an order without a JUCE account.
Still stuck?
Tell us what you were looking for. If enough people ask the same thing we write it up, and if it is urgent the chat is the fastest way through.