Returns & Exchanges
Information on returning or exchanging products.
- How do I go about returning or exchanging a product?Start your return or exchange at juce.co.za/pages/returns using your order number and the...
- How long do I have to initiate a return?You have 30 days from the date your order was placed to initiate a return or exchange.
- Can I return or exchange a product if I change my mind or don't like the scent?Yes. You can return or exchange it without questions or charges, as long as the package st...
- Are there any restrictions or conditions for returning a product?Yes. Products must stay in their sealed packaging to qualify for a return or exchange.
- What is your returns policy?Returns and exchanges are accepted within 30 days if the product is sealed.
- What are the available return methods?You can return a sealed product within 30 days for store credit or exchange.
- How long does it take to process a return and receive store credit?Returns and store credit generally take 2-5 business days to process, though some cases ma...
- Do I need to pay for the return shipping of an order?No. JUCE covers return shipping. A fee may apply if you choose an eligible cash refund.
- How should I package a return to ensure its safety?Put the product back in its JUCE sleeve, then hand it to the courier or depot with your pr...
- I bought a product as a gift, and the recipient wants to exchange it. Can I return it?Yes. Gift purchases can be returned through the usual returns process, as long as the prod...
- Do you offer cash refunds?Yes. Cash refunds must be requested within 7 days of receipt, with the mailer bag and all...
- If I exchange a product that I used a coupon on, will the coupon apply to the new product?Your coupon applies only to the original purchase amount.
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